Frequently Asked Questions (FAQs)
Do I need to set up an account to place an order?
An account set up is not required however creating an account allows you to see your order history and all your information.
How long will my NDIS plan go for?
You can have your NDIS plan run for 12, 24, or 36 months. Before the end date of your plan (usually around 6 weeks before), you will be contacted by the NDIA to schedule a review of your plan for the year ahead.
What does the NDIS fund?
The NDIS funds the ‘reasonable and necessary’ disability related support that participants require to meet their needs and achieve their goals.
Not sure what’s included? Find out what the NDIS funds here.
Where do you ship to?
We deliver Australia-wide from our Northern Territory, Queensland, South Australia and Victoria warehouses.
We do not deliver to PO Boxes or Lockers.
We do not deliver outside of Australia.
Properties must have accessibility for couriers to be able to deliver goods. Delays may occur if they can’t access the property or if you require a signature on delivery and no-one is home. Refer to our Shipping Policy.
How long does it take to ship my order?
Delivery to metro areas is generally 1-3 business days. Please refer to our shipping policy for delivery times to other areas. Please note remote areas can take up to 10+ business days.
Once I have placed an order, am I able to make changes to the product or delivery address?
Generally changes can’t be made once an order is submitted or confirmed however if there is an error, please contact our customer service on email sales@atlasmcneil.com.au or by calling 1800 888 541 we can see if a change is possible.
What mode of payment do you accept?
We accept Visa and Mastercard as well as Direct Deposit.
What should I do if I receive damaged delivery or an issue with my order?
Please take photos of the products and send to sales@atlasmcneil.com.au with your order number and contact details. We will then assess the issue and process your inquiry. Please note returning products without prior approval will not be accepted.
You cannot find the answer to your question?
Send an enquiry to sales@atlasmcneil.com.au and one of our helpful customer service team members will respond within two business days.